Frequently Asked Questions
How do I know what size to order?
We're finalizing our sizing guide and will have detailed measurements available at launch. Each product will include a comprehensive size chart with chest, neck, and length measurements to help you find the perfect fit for your dog.
When will products ship?
We're currently in pre-launch mode. Waitlist members will receive early access and shipping ETA information before our official launch. We expect to begin shipping within 4-6 weeks of launch.
What is your return policy?
We're committed to making sure you and your dog are completely satisfied. Our full return and exchange policy will be published at launch, and we'll stand behind every product we make. If it doesn't fit or work for your dog, we'll make it right.
How do I care for Arctic Paws gear?
Our gear is designed to be durable and easy to maintain. Most items are machine washable on gentle cycle with cold water. Detailed care instructions will be included with each product and available on product pages at launch.
How can I contact you?
You can reach us anytime through our contact form. We typically respond within 24-48 hours. For immediate updates, join our waitlist to receive launch announcements and early access information.
When is the official launch date?
We're putting the final touches on our first collection and will announce the launch date soon. Waitlist members will be the first to know and will receive exclusive early access before we open to the general public.