Privacy Policy - Arctic Paws Co.

Introduction

Arctic Paws Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

Information We Collect

When you shop with us or contact us, we collect:

Name and email address
Shipping and billing address
Payment information (processed securely by Shopify)
Order history and purchase details
Messages you send us through our contact form
Browser type, IP address, and device information (automatically collected)

How We Use Your Information

We use the information you provide to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your inquiries and support requests
Send you promotional emails (with your consent, and you can opt-out anytime)
Improve our products, services, and website experience
Prevent fraud and ensure website security

Payment Processing

All payment information is processed securely through Shopify's payment platform. We do not store your full credit card information on our servers. Shopify complies with PCI-DSS requirements and uses industry-standard encryption to protect your payment data.

Data Storage and Security

Your information is stored securely using industry-standard security measures. We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access, loss, destruction, or damage. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Object to processing of your personal data
Unsubscribe from marketing communications at any time
Receive a copy of your data in a portable format

Third-Party Services

We work with trusted third-party service providers to operate our business:

Shopify: E-commerce platform and payment processing
Shipping carriers: To fulfill and deliver your orders
Email service providers: To send order confirmations and updates

We do not sell, trade, or rent your personal information to third parties for marketing purposes. Service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Cookies and Tracking

Our website uses essential cookies to maintain your shopping cart and session. We use analytics to understand how visitors use our site and improve the shopping experience. You can control cookie preferences through your browser settings.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.